Our Quality system sets team operating rules with roles and responsibilities and performance indicators. Our teams are connected with the design of the processes in order to benefit from the full range of expertise as they are trained to implement the desired operating methods.

Processes and procedures :

After risk assessment, each one of the 3i nature Group production bodies defines their roles and responsibilities in terms of their own tasks and in its relations with other team members. These definitions are established with reference to the ISO 9000 standard on being customer-oriented. They are then set in the operating procedures and methods and each member on site receives the relevant training in these issues according to their job description. The procedures are regularly updated to include new practices.

Traceability :

In order to ensure that the specifications defined during the development phase are adhered to, critical parameters are recorded throughout the production stages. The information recording systems are the Lot File (paper document) and the ERP (Enterprise Resource Planning) centralised computer system. At the end of production, these records are verified by the Quality Assurance team which declares them to be compliant and thus the products are released and made available to the customer.
In addition to these records, the Quality Control laboratory provides independent measurements of production self-inspections ; these are recorded in the Analysis Report which is then attached to the Lot File.

Production equipment :

We pay particular attention to our equipment and our premises. Specifically we follow a preventive maintenance system as defined in the maintenance sheets where we record inspections, planned action and any possible corrective measures. We record the critical environmental parameters and we perform regular checks to ensure that established production conditions are adhered to.

Continuous improvement :

Using Management Reviews we analyse any possible gaps recorded. We establish Corrective Action Plans and ensure these are subsequently carried out. We also conduct internal audits to check the operational nature of our quality.
If you wish we can also receive your teams to perform external audits. The results will be used in the same way as our corrective action plans.
We use the same system for our suppliers.